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Food Handler Solutions LLC Privacy Policy

Food Handler Solutions LLC, Inc. (“Company,” “Food Handler Solutions LLC,” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy and any applicable laws when you use the website at www.foodhandlerolutions.com and any related website or domain operated by Food Handler Solutions LLC (the “Sites”), or any Services (defined in the next paragraph) accessed from any Sites or both of the Sites and Services.  

Food Handler Solutions LLC offers various services (the “Services”) to provide businesses and individuals access to a rich collection of resources related to search engine optimization and inbound marketing, including without limitation search engine optimization tools, link analysis tools, downloadable toolbars, application program interfaces (“APIs”), site profile services, search analytics, blogs, user-generated content, personalized content, and industry surveys and opinion polls.

This privacy policy describes the types of information we may collect from you or that you may provide when you visit our Sites or use our Services in general, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

With respect to applicable laws, this privacy policy also will alert you to any particular and additional information and rights you have pursuant to the General Data Protection Regulation effective 25 May 2018 (“GDPR”) that are applicable to information that Food Handler Solutions LLC may collect from you (or “Personal Data” under GDPR) if you are located in the European Union GDPR. Under GDPR you are defined as a “Data Subject” and Food Handler Solutions LLC is a “Data Controller” for Personal Data that Food Handler Solutions LLC obtains and “Processes” pursuant to this policy.

This policy applies to information we collect:

  • On the Sites.
    • Under GDPR, this policy also applies to Personal Data to the extent that you as a Data Subject under GDPR provide that Personal Data to or it is collected from you on the websites of certain Food Handler Solutions LLC partners who provide a service registering you for Food Handler Solutions LLC events such as Food Handler Solutions LLC (e.g. Citrix, AWS Chime) and those partners in their capacity as Data Controllers share any event attendee/participant Personal Data with Food Handler Solutions LLC.
  • In email, text, and other electronic messages between you and the Sites.
  • Through mobile and desktop applications you download from the Sites or in connection with the Services, which provide dedicated non-browser-based interaction between you and the Sites.
  • From third parties, whether they are partners or vendors.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your only recourse is not to use our Sites or Services. By accessing or using the Sites or Services, you agree to this privacy policy.

This policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of these Sites or Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Sites are not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Sites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Sites or on or through any of its features/register on the Sites, make any purchases through the Sites, use any of the interactive or public comment features of the Sites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at legal@foodhandlerolutions.com.

GDPR Lawful Bases for Processing Personal Data of Data Subjects

Under GDPR, Food Handler Solutions LLC may only Process the Personal Data of a Data Subject lawfully if Food Handler Solutions LLC has at least one of six lawful bases for Processing the Personal Data. Currently, under this version of the privacy policy, Food Handler Solutions LLC relies on at least one of the following legal bases to process Personal Data under GDPR:

  • In order to perform pursuant to one or more legal agreements (contracts) with you,
  • With your consent, and
  • Pursuant to a Legitimate Interest, in which Food Handler Solutions LLC considers the purpose it has for Processing your Personal Data, whether the Processing is necessary for that Purpose, and whether your own personal interests as a Data Subject outweigh Food Handler Solutions LLC’s purpose in Processing your Personal Data.

(As a reminder, if you are not a Data Subject providing your Personal Data to Food Handler Solutions LLC from within the European Union, GDPR does not apply to you.)  

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Sites and Services, including information:

  • By which you may be personally identified, such as name, postal address, email address, or telephone number (“personal information”);
  • That is about you but individually does not identify you, such as your company name and job title; and/or
  • About your Internet connection, the equipment you use to access our Sites, and usage details.

(Under GDPR, Food Handler Solutions LLC collects Personal Data from Data Subjects from within the EU, and Personal Data is considered to be broader and to include more categories of information than how we generally refer to “personal information” in this policy. We will be specific when we are discussing GDPR and activities we undertake related to Personal Data under GDPR.)

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site using cookies and other tracking technologies defined and discussed in more detail below. Information collected automatically may include usage details, email address, IP addresses, and information collected through cookies and other tracking technologies.
  • From third parties, for example, our business partners and third-party service providers who we believe in good faith are providing or sharing with us data in compliance with applicable laws or with whom you have authorized either these third parties or us or both to collect and use the data.

Information You Provide to Us

The information we collect on or through our Sites or Services may include:

  • Information that you provide by filling in forms on our Sites. This includes without limitation information provided at the time of subscribing to the Services, and when you report a problem with our Sites.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Sites and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Sites.
  • Your search queries on the Sites.
  • The information you enter into our Sites about your marketing activities so that we can provide Services to you.

You also may provide information to be published, displayed, or transmitted (hereinafter “posted”) on public areas of the Sites, or transmitted to other users of the Sites or third parties (collectively, “Interactive Content”). Your Interactive Content is posted on and transmitted to others at your own risk; we cannot control the actions of other users of the Sites with whom you may choose to share your Interactive Content. Therefore, we cannot and do not guarantee that Interactive Content will not be viewed by unauthorized persons.

Usage Details, IP Addresses, Cookies, and Other Technologies

As you navigate through and interact with our Sites and Services, we may automatically collect certain information about your equipment, browsing actions, and patterns, including without limitation:

  • Details of your visits to our Sites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Sites.
  • Information about your computer and Internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data and does not identify any individual*. It helps us to improve our Sites and Services and to deliver better and more personalized future services by enabling us to do things such as:

  1. Estimate our audience size and usage patterns.
  2. Store information about your preferences, allowing us to customize our Sites according to your individual interests.
  3. Speed up user searches.
  4. Recognize you when you return to our Sites.
  5. Provide better services in the future.

 

(*The information referred to above may still constitute Personal Data under GDPR even though more generally Food Handler Solutions LLC does not try to identify any individuals beyond recognizing them when they return to the Sites in order to provide and/or to enhance the experience described in ii. to v. above; however, to the extent this information is not anonymized or pseudonymized to the extent that it no longer qualifies as Personal Data, Food Handler Solutions LLC will comply with GDPR with respect to Processing any such Personal Data.)

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Sites.
  • Flash cookies. Certain features of our Sites may use locally stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Sites. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web beacons. Pages of our the Sites and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us. However, to the extent the information we collect by automatic means constitutes Personal Data under GDPR either before or after we collect it, our processing of that Personal Data will comply with GDPR.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Sites and their content to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your subscriptions to the Services, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Sites or any products or services we offer or provide through it.
  • To allow you to participate in interactive features on our Sites.
  • In any other way do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us. However, to the extent the information we collect by automatic means constitutes Personal Data under GDPR either before or after we collect it, our processing of that Personal Data will comply with GDPR.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Sites and their content to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your subscriptions to the Services, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Sites or any products or services we offer or provide through it.
  • To allow you to participate in interactive features on our Sites.
  • In any other way, we may describe when you provide the information.
  • we may describe when you provide the information.
  • For any other purpose with your consent.

We never sell your personal information or provide it to others for their own and exclusive marketing purposes.

Disclosure of Your Information

We may collect and disclose anonymous and aggregated information about our users and subscribers, and other information that does not identify any individual without restriction for the purposes of product research, to improve our Services and for other commercial purposes.

We may disclose personal information that we collect or you provide as described in this privacy policy as follows:

  • We share your personal information with trusted third parties who are our technology suppliers and partners where we have agreements to provide services with or in conjunction with Food Handler Solutions LLC Services that our marketing research indicates you have sought if not actually requested, such as Google Analytics, worldwide business location map and other location-specific software as a service offerings, and reliable keyword data services for SEO. Food Handler Solutions LLC is committed to working with suppliers and partners who comply with similar and equally protective undertakings of privacy and confidentiality.
  • We share your personal information with third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, IT consultants carrying out testing and development work on our business technology systems, research and mailing houses and function coordinators, including software systems for customer relationship management (customer relationship management/sales force automation, e.g. Salesforce.com), customer service and support solutions (e.g. Intercom), email campaign marketing (e.g. Marketo and HubSpot). These third parties comply with similar and equally protective undertakings of privacy and confidentiality.
  • We do not currently have very limited affiliated companies. However, as we grow our business, we will likely share your personal information with our other affiliated (“Group”) companies for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us, your personal information will be disclosed to such entity. Also, should any bankruptcy or reorganization proceeding ever be brought by or against us, all such information will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.
  • Where required, we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Service (https://foodhandlersolutions.com/terms-of-service-food-handler-solutions) or other applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our website, our business, or the public.
  • To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Sites, we will transmit the contents of that email and your email address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

When we share Personal Data under GDPR with our partners, we will do so pursuant to GDPR appropriate Data Processing Addendum or Data Sharing Agreements as appropriate given the nature of the parties’ respective roles under GDPR (i.e. Data Controllers to Data Processors versus co-Data Controllers).

We may also disclose your personal information:

  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Food Handler Solutions LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us.

For those users of our Services and Sites Outside of the European Union and for which GDPR does not apply, we have created the following mechanisms and practice to provide you with the following control over your information:

  • Tracking technologies and advertising. You can set your browser to refuse all or some browser cookies enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Food Handler Solutions LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us.

For those users of our Services and Sites Outside of the European Union and for which GDPR does not apply, we have created the following mechanisms and practice to provide you with the following control over your information:

  • Tracking technologies and advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash Player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash Player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional offers from the company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, as an account holder or subscriber at any other time you can make changes by logging into the Sites and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes. For forms on which we collect information or data from non-account holders, we will switch our practice to the extent applicable law requires (e.g. GDPR) so that by default you are opted-out and can opt-in only by checking the relevant box located on the form on which we collect your information or data. If you find that you are receiving communications that you do not believe you have provided consent, you can alert us to your concerns by sending us an email stating your request to legal@foodhandlerolutions.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions.

Accessing and Correcting Your Information

You can review and change some of your personal information by logging into the Sites and visiting your account profile page.

You may also send us an email at legal@foodhandlerolutions.com to request access to, correct, or delete any personal information that you have provided to us. In some cases, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your Interactive Content from the Sites, copies of your Interactive Content may remain viewable in cached and archived pages or might have been copied or stored by other users of the Sites. Proper access and use of information provided on the Sites, including Interactive Content, is governed by our Terms of Use.

GDPR Process for Exercising Data Subject’s Rights in Personal Data

For those users of our Services and Sites from within the European Union and for which GDPR applies, we have created the following mechanisms and practices to provide you with the following control over your personal information that comprises GDPR Personal Data:

What are your rights?

By law, if any of your personal information/Personal Data provided to Food Handler Solutions LLC is subject to GDPR in the European Union, you have a number of rights when it comes to your personal information/Personal Data. Further information and advice about your rights can be obtained from the data protection regulator in your country.

IMPORTANT: When you contact Food Handler Solutions LLC to exercise your rights described below, it is very important for security verification and other purposes that you use any email address that you know is associated with the personal information/Personal Data about which you are contacting Food Handler Solutions LLC.

1. The right to object to the processing

You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

HOW TO EXERCISE YOUR RIGHT: If you want to object to certain types of processing, please direct your communication to legal@foodhandlerolutions.com providing specific and detailed information regarding your objection and requested action.  

2. The right to be informed

You have the right to be provided with clear, transparent, and easily understandable information about how we use your Personal Data and your rights. This is why we are providing you with the information in this privacy policy and also are available if you want information that you do not believe this privacy policy provides.

HOW TO EXERCISE YOUR RIGHT: If you have questions about the privacy policy or how Food Handler Solutions LLC may be processing your Personal Data, please direct your communication to legal@foodhandlerolutions.com and please be specific and detailed about your questions and Food Handler Solutions LLC will promptly address those questions.  

3. The right of access

You have the right to obtain access to your Personal Data (if we are processing it), and certain other information about our privacy practices with respect to your Personal Data (similar to that provided in this privacy policy).

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